Implementation of Public Service Innovation Through the OK3S System (One Click Three Services) In the Muhammadiyah Sukabumi University Library

Alfa  Robi; Munandi  Saleh; Rizki  Hegia Sampurna

doi:10.47353/lawpass.v1i2.19

Authors

Alfa Robi Master of Administrative Sciences, University of Muhammadiyah Sukabumi, Indonesia
Munandi Saleh Master of Administrative Sciences, University of Muhammadiyah Sukabumi, Indonesia
Rizki Hegia Sampurna Master of Administrative Sciences, University of Muhammadiyah Sukabumi, Indonesia

DOI:

https://doi.org/10.47353/lawpass.v1i2.19

Keywords:

implementation of innovation, public services, OK3S System

Abstract

This research aims to find out how to implement public service innovation through the OK3S (One Click Three Services) system at the Muhammadiyah University Sukabumi Library. This study used a descriptive qualitative method. Data collection techniques using interviews, observation and document analysis. Data analysis techniques include data collection, data reduction, data presentation, and drawing conclusions. Research location at the Muhammadiyah University Sukabumi Library. The research results show (1) the Use dimension, the OK3S (One Click Three Services) system has provided convenience for users, namely final year students, (2) Performance, there has been an increase in the performance of Muhammadiyah University Sukabumi library employees, (3) User attitudes and beliefs, Implementation of the OK3S system innovation has a positive impact on feedback from stakeholders, especially final year students, lecturers and related stakeholders, (4) Integration into the organization (Integration into the organization) , the OK3S system is integrated with SIAK (Academic and Financial Information System) so that students only need to use the email as recorded in SIAK to access OK3S, (5) Effectiveness of implementation effort (Effectiveness of implementation efforts) in its implementation has passed the preparation, system development, and implementation of the system. However, in practice, implementation is not optimal due to several obstacles encountered.

Downloads

Download data is not yet available.

References

Ahmad, Jamaluddin. 2015. Public Administration Research Methods Theory and Application. Gava Media. Yogyakarta.

Creswell, J. W. (2016). Research Design, Qualitative, Quantitative and Mixed Method Approaches. 4th ed. Yogyakarta: Learning Library.

Decree of the Minister for Administrative Reform Number 63 of 2003

Fadillah, S. V, Nida, Q., & Juwandi, R. (2022). Implementation of Public Services at the Banten Province Regional Library and Archives Service in the Perspective of Increasing Community Literacy. Journal of Citizenship, 6(2), 2702–2714. http://journal.upy.ac.id/index.php/pkn/article/view/3116

Hardiyansyah. (2011). Public Service Quality: Concepts, dimensions, indicators and implementation. Gava Media. Yogyakarta.

Hidayat, W. (2017). Tangerang Live in the City.

Hutagalung. & Hermawan, D. (2018). Building Local Government Innovation. Yogyakarta: Deepublish.

Keban, Yeremias T. (2014). Six Strategic Dimensions of Public Administration: Concepts, Theories and Issues, 3rd Ed. Yogyakarta: Gava Media.

Moleong, Lexy J. 2018. Qualitative Research Methodology. Bandung: PT Rosdakarya.

Mulgan, G., & Albury, D. (2003). Innovation in the public sector. Strategy Unit, Cabinet Office.

Muluk, Khairul. (2008). Knowledge Management is the Key to Successful Regional Government Innovation. Malang: Bayu Media Publishing.

Pandji, Santosa. (2008). Public Administration. Theory and Application of Good Governance. Refika Aditama. Bandung.

Real, K., & Poole, M. S. (2005). Innovation Implementation: Conceptualization and Measurement in Organizational Research. Research in Organizational Change and Development, 15, 63–135.https://doi.org/10.1016/S0897-3016(04)15003-9

Rukajat. (2018). Quantitative Research Approach. Deepublish.

Saleh, Abdul Rahman. (1995). College Library Management. Jakarta : Open University

Saleh, Munandi. (2024). Public Administration Ethics: Creating a New Public Service. Pusbangter

Sekaran & Bougie, (2016). Research Methods for Business: A Skill Building Approach Seventh Edition. United States of America : Wiley

Sellang, Kamaruddin. (2016). Administration and Public Services (Between Theory and Application). Yogyakarta: Ombak Publishers

Sugiyono. (2017). Quantitative, Qualitative and R&D Research Methods. OT. Alphabet. Tahir, A. (2011). Public Policy and Transparency in Regional Government Implementation. 978–979.

Steelman, T. A. (2010). Implementing Innovation: Fostering Enduring Change in Environmental and Natural Resource Governance. Washington: Georgetown University Press

Suwarno, Y. (2008). Innovation in the Public Sector. Jakarta: STIALAN Press.

UMMI. (2022). Thesis Writing Guide: Revision III. Sukabumi: UMMI Master of Administrative Sciences Study Program

Constitution of 1945 Law Number 25 of 2009

Republic of Indonesia Government Regulation Number 24 of 2014 concerning the implementation of Law Number 43 of 2007

Republic of Indonesia Government Regulation Article 6 Number 38 of 2017 concerning Regional Innovation

Regulation of the Minister for Administrative Reform and Bureaucratic Reform Number 36 of 2012

Regulation of the Minister for Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 3 of 2018

Leksmana, ARFD, Hadi, K., & Nurjaman, A. (2020). Public Service Innovation through the implementation of the Electronic Certificate System (E-SUKET) in Kediri City. GOVERNMENT: Journal of Government Science, 13, 106–112. https://doi.org/10.31947/jgov.v13i2.9374

Musaddad, AA, Faizin Ahzani, WK, Susilowati, M., & Arif, L. (2020). Implementation of the Sidoarjo People's Service System (SIPRAJA) as a Public Service Innovation. Journal of Syntax Transformation, 1(6), 206–213. https://doi.org/10.46799/jst.v1i6.76

P, RA, Agustang, A., Idhan, AM, & Lambali, S. (2021). Implementation of the Innovation Policy Program (SPP) for Women's Savings and Loans in Tanasitolo District, Wajo Regency. Public: Journal of Human Resource Management, Administration and Public Services, 8(2), 306–323. https://doi.org/10.37606/publik.v8i2.246

Saputra, T., Marlinda, P., & Sufi, W. (2018). Implementation of Public Service Innovation Policy at Jaya Mukti Community Health Center to Increase Community Satisfaction. Niara Journal, 11(2), 177–184. https://doi.org/10.31849/nia.v11i2.2135

Solong, A., & Muliadi, M. (2021). Public Service Innovation. Al Qisthi Social and Political Journal, 10, 76–86.https://doi.org/10.47030/aq.v10i2.82

Utami, P. (2023). Public Administration Transformation: Innovation and Adaptation Towards Efficiency and Quality Public Services. PAPATUNG: Journal of Public Administration, Government and Politics, 6(2), 1–9. https://doi.org/10.54783/japp.v6i2.726

https://jabar.tribunnews.com/2023/06/12/milad-ummi-ke-20-kampus-universitas-muhammadiyah-sukabumi-raih-berbagai-prestasi-internasional

https://ok3s.perpustakaan.ummi.ac.id/

https://www.perpustakaan.ummi.ac.id/

opac-perpustakaan.ummi.ac.id/

journal.ummi.ac.id

https://e-complaint.ummi.ac.id/

https://siak.ummi.ac.id/